We’ll be there for you.
Did you know this is our family business? PlantMaster was founded (and is currently run) by a Father, Son, and Daughter team. You’re probably wondering why this makes any difference to customer service, but it does.
It’s really simple. Our family’s success is tied to YOUR success. So, we’re extra motivated to help you!
We’re not just another software company that will be impossible to get ahold of… We are just a phone call or email away.
We excel at customer service:
Get your answers, quickly!
If you have any trouble or need help, it’s so much faster to just contact us than try to figure it out on your own. Not only can we help you find the right tools, but we can help you figure out the best order to work. We’ll share all our hacks and tricks to get the most out of the software.
We are sincere in our efforts to help you get the most out of PlantMaster, so please, let us know if you get stuck or need anything.
It’s frustrating to get stuck and then wait forever for help. We’ll get you answers within a few hours (we usually get back to you within a few minutes).
Ask us anything!
Personalized training is available EVERY week.
We all learn differently. Check out our personalized training every Tuesday and Thursday. Walk through the key elements of the software, THEN spend as much time as you need asking questions about your specific workflow.
It’s a great way to get up to speed quickly.
Join multiple times and learn new tools each session!
Every Tuesday and Thursday at 12:00 PM Pacific.
We’ll add your plants.
We pride ourselves on having the right plants, but it’s impossible to have EVERY plant. Therefore, we’ll make sure you have the plants you need for every project. Here is our offer – if there are plants you need for your CURRENT project (not just a wishlist of every plant) we’ll add them to the database for you (and everyone else). If you feed us your plant lists 1-2 plants at a time, we can help all of our customers slowly grow their library.
And if that isn’t fast enough, please remember the database is completely open so you can add your own plants, images, or amend any of the plant records at any point.
We take your requests to heart.
PlantMaster should be built to work for you. We take your suggestions and recommendations to heart.
And if you ask around, we usually implement your suggestions quickly. After all, this is our family business.
While we can’t accommodate every feature, we will go out our way to include as many as we can! Send us your suggestions – they help everyone!
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“I have been a loyal and happy PlantMaster devotee for many years. I use it daily to research plants for my projects. The ’new’ PlantMaster is a joy to use. I love the format, the beautiful pictures, the many options of sending information and pictures to my clients, and also plant orders to my broker.
Also, and equally as important, I have always appreciated the customer service that Gerry and his team have provided. They have always been available to listen and act on my requests. I am absolutely thrilled with the new and improved PlantMaster!
Connie Lefkotwits
Frequently Asked Questions
If I need help, how do I get ahold of your team?
Give us a call (or email). Please call our office if you need anything (805.499.9689) or send an email to us (support@plantmaster.com)
We’ll get back to you within a hour (usually faster!).
If you’re someone who learns by seeing the software in action, join a training session and you’ll be an expert in about an hour!
I'm not a computer expert - can you help me get up to speed?
Yes! If you aren’t super comfortable on a computer or learning new software – you need to join a training session. We can go through PlantMaster together and make sure you’re familiar with how it’s organized and how everything works.
How do I request plants?
Send them to us. Please send your plant requests to Gerry Kiffe – gerry@plantmaster.com
Just remember that we get a TON of plant requests, so please send only the plants you need for your current projects. That way we can help everyone!
Is it hard to learn PlantMaster?
Great question! PlantMaster is incredibly easy to learn. One of our biggest compliments is how simple it is to use. We offer step by step training when you sign up, and you can always join one of our video training sessions to see everything in action!
Interested in PlantMaster?
SIGN UP TODAY
Check out our pricing and get started!
Ask us anything
Want to talk? Send us an email!
Don't have an account yet? Visit the PlantMaster website to get started.